Privacy Policy
Last updated: May 2026
Meta Cortex respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used, and how it may be shared when you use this website, place an order, create an account, contact us, submit content, or use customer features.
Meta Cortex is a UK-based independent online store. For the purposes of UK data protection law, Meta Cortex is the data controller for the personal information collected through this website.
1. Information We Collect
When you use this website, place an order, create an account, submit a form, or interact with Meta Cortex, we may collect the following information:
Your name
Your email address
Your billing address
Your shipping address
Your phone number, if provided or required for delivery
Your account login details, if you create an account
Your order details, including the products you purchase
Your order history and account activity
Your selected product options, sizes, variations, archive selections, and order notes
Messages, enquiries, support requests, guestbook entries, reviews, or other content you submit
Technical information such as your IP address, browser type, device type, and basic website usage data
Cookie and similar tracking information, where applicable
Security, anti-spam, and fraud-prevention information
We only collect information that is needed to operate the website, process orders, provide customer support, manage accounts and customer features, protect the site, improve the customer experience, and meet legal obligations.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Send order confirmations, payment confirmations, and order updates
Arrange printing, packing, fulfilment, and delivery of products
Provide customer support
Respond to enquiries, support requests, contact forms, and Central Terminal messages
Manage customer accounts
Manage customer access levels, archive access, codes, offers, and account-based features
Handle returns, refunds, replacements, damaged item claims, missing items, and order problems
Display and moderate guestbook entries, reviews, or other user-submitted content where applicable
Maintain website security and prevent spam, fraud, abuse, or misuse
Improve the website, products, services, and customer experience
Meet accounting, tax, legal, regulatory, and fraud-prevention obligations
3. Lawful Basis for Using Your Information
We only use your personal information where we have a lawful basis to do so under UK data protection law.
We may rely on the following lawful bases:
Contract: when we need your information to process and fulfil an order, manage your account, provide customer features, or provide a service you have requested.
Legal obligation: when we need to keep or process certain information for tax, accounting, consumer law, fraud-prevention, or other legal reasons.
Legitimate interests: when we use information to operate the website, respond to enquiries, provide support, prevent spam or fraud, protect the site from misuse, improve services, or maintain reasonable business records.
Consent: where required, such as for certain non-essential cookies, optional marketing communications, or other processing that needs your clear permission.
4. Orders and Fulfilment
When you place an order, we collect and use the information needed to process that order and arrange fulfilment.
This may include your name, email address, billing details, shipping details, selected products, product options, order notes, transaction details, and fulfilment information.
Products purchased through Meta Cortex are usually printed to order. Some products may be fulfilled through third-party print and fulfilment partners, including Printful. Archive products, bundle-style products, or special order formats may require manual processing before fulfilment.
5. Printful and Fulfilment Partners
To produce and deliver your order, we may share relevant order information with Printful or another fulfilment partner.
This may include:
Your name
Your shipping address
Your email address
Your phone number, if needed for delivery
Details of the products ordered
Product sizes, colours, variants, and print details
Information needed to print, pack, dispatch, and deliver your items
This information is shared only so that your order can be produced, packed, shipped, and delivered.
6. Payments
Payments on this website are processed securely through third-party payment providers, including WooPayments, Stripe, and PayPal.
Meta Cortex does not store your full credit card, debit card, or payment account details on this website.
Payment information is submitted securely and processed by your selected payment provider. Depending on your chosen payment method, payment providers may process information such as:
Your name
Your billing details
Your email address
Your selected payment method
Transaction details
Fraud prevention and security information
Payment providers process your information according to their own privacy policies and security procedures.
7. Customer Accounts
If you create an account on this website, we store the information needed to manage that account.
This may include your name, email address, order history, shipping details, billing details, saved account preferences, access level, account activity, and customer feature access.
You can use your account to view orders, manage addresses, access customer features, use the Central Terminal, and interact with account-based site features.
You are responsible for keeping your account login details secure.
8. Central Terminal, Codes, and Account-Based Features
Meta Cortex may provide account-based or code-based features, such as Central Terminal access, archive access, priority support routes, customer rewards, offers, previews, voting, hidden areas, or similar site features.
To provide these features, we may process account information, order history, access level, submitted codes, feature activity, and related customer records.
This information is used to provide the relevant feature, manage access, prevent misuse, and improve the customer experience.
9. Contact Forms and Support Messages
If you contact Meta Cortex through a contact form, support form, Central Terminal support route, customer message system, or similar feature, we collect the information you provide so that we can respond to your enquiry.
This may include:
Your name
Your email address
Your message
Your selected contact reason
Your order number, if provided
Any other information you choose to include
Form submissions may be processed through website form tools, email notification systems, anti-spam tools, and website security features.
Please do not send sensitive personal information unless it is necessary for your enquiry.
10. Guestbook, Reviews, Comments, and User-Submitted Content
If you submit guestbook entries, product reviews, comments, or other user-submitted content, we may store and display the information you provide.
This may include your name, username, display name, message content, review content, submission date, and any other information you choose to include.
User-submitted content may be public-facing. Please do not include personal information in public-facing content unless you are happy for it to be visible.
User-submitted content may be moderated, edited, rejected, hidden, or removed where necessary to protect the website, customers, visitors, or Meta Cortex.
11. Cookies and Similar Technologies
This website may use cookies and similar technologies to make the site work properly, remember preferences, support basket and checkout functionality, manage customer accounts, improve performance, protect the site, and understand how visitors use the website.
Some cookies are essential for the website to function. These may include cookies used for:
Shopping basket and checkout functionality
Customer account login
Security and fraud prevention
Remembering basic site preferences
Form protection and anti-spam features
Website performance and caching
Non-essential cookies, where used, will only be used where appropriate consent has been given.
More information may be provided in a separate Cookie Policy.
12. Anti-Spam, CAPTCHA, and Security Tools
This website may use anti-spam, CAPTCHA, bot-detection, and security tools to protect forms, accounts, checkout, and other public-facing features from spam, fraud, abuse, or automated misuse.
This may include Cloudflare Turnstile or similar protection tools.
These tools may process technical information such as IP address, browser information, device information, interaction signals, and other security-related data needed to verify that a visitor is not an automated bot or abusive user.
This information is used to protect the website, reduce spam, maintain security, and keep contact and support routes usable for genuine visitors.
13. Website Analytics, Logs, and Performance
This website may collect basic technical information to help monitor website performance, improve the user experience, identify technical issues, and protect the website from spam, fraud, abuse, or unauthorised access.
This may include IP address, browser type, device type, approximate location, pages visited, time of visit, referring pages, error logs, security logs, and performance-related information.
Where analytics tools are used, we aim to use them responsibly and only collect information that is useful for operating, protecting, and improving the website.
14. Email Notifications
Meta Cortex may send transactional emails connected to your use of the website.
These may include order confirmations, payment confirmations, shipping updates, account emails, password reset emails, contact form confirmations, support replies, and other service-related messages.
These emails are necessary to operate the website, process orders, provide support, and keep you informed about actions you have taken on the site.
15. Marketing
Meta Cortex will only send marketing emails if you have agreed to receive them, or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email, or by contacting Meta Cortex.
We do not sell your details to third-party marketers.
16. Who We Share Information With
We only share your personal information when needed to operate the website, process orders, provide services, protect the site, or comply with legal obligations.
This may include sharing information with:
Printful or other print and fulfilment partners
Payment providers such as WooPayments, Stripe, and PayPal
Website hosting providers
Email service providers
Form, anti-spam, CAPTCHA, or security tools
Delivery and shipping providers
Website plugins or technical service providers needed to operate the site
Professional advisers such as accountants, where necessary
Legal, tax, regulatory, or law enforcement authorities, where required by law
We do not sell your personal information.
17. International Transfers
Some service providers used by Meta Cortex may process personal information outside the UK.
This may include payment providers, fulfilment partners, hosting providers, email services, analytics tools, security tools, anti-spam tools, or other technical services.
Where personal information is transferred internationally, we rely on appropriate safeguards where required by data protection law.
18. How Long We Keep Your Information
We keep personal information only for as long as necessary.
Order records may be retained for accounting, tax, legal, fraud prevention, dispute handling, and customer service purposes.
Contact messages and support enquiries are kept only as long as needed to respond, maintain reasonable records of the issue, and protect the website or business from misuse.
Account information is kept while your account remains active, unless you ask for it to be deleted and there is no legal, contractual, security, or operational reason to retain it.
Guestbook entries, reviews, comments, or other public-facing submissions may remain visible unless removed by Meta Cortex or unless you request removal and we are able to act on that request.
Technical logs and security records are usually kept for a limited period unless needed to investigate misuse, fraud, technical problems, security incidents, or legal issues.
19. How We Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
This includes using secure website connections, trusted payment processors, access controls, account security measures, website security tools, anti-spam protection, and appropriate technical and organisational safeguards.
No online system can be guaranteed completely secure, but we aim to protect your information responsibly.
20. Your Rights
Under UK data protection law, you may have rights over your personal information, including the right to:
Access the personal information we hold about you
Ask for inaccurate information to be corrected
Ask for your information to be deleted in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Request a copy of your information in a portable format
Withdraw consent, where processing is based on consent
These rights are not absolute and may depend on the circumstances.
To make a request, please contact Meta Cortex through the contact or support options provided on this website.
21. Children
This website is not intended for children.
We do not knowingly collect personal information from children.
22. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
Any changes will be posted on this page with an updated date.
23. Contact
If you have questions about this Privacy Policy or how your personal information is used, please contact Meta Cortex through the contact or support options provided on this website.
24. Complaints
If you are unhappy with how your personal information has been handled, you can contact Meta Cortex first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Terms & Conditions
Last updated: May 2026
Welcome to Meta Cortex. These Terms & Conditions explain the rules for using this website, placing orders, creating an account, accessing customer features, submitting content, and purchasing products from Meta Cortex.
By using this website, creating an account, submitting content, or placing an order, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or place an order.
1. About Meta Cortex
Meta Cortex is an independent UK-based online store offering original fan-inspired designs, apparel, archive design collections, limited releases, and related products.
Products sold through this website may be printed to order and fulfilled by third-party print and fulfilment partners, including Printful.
Meta Cortex is operated as an independent creative project and is not officially affiliated with, endorsed by, sponsored by, or connected to any third-party rights holder unless explicitly stated.
2. Use of This Website
You agree to use this website responsibly and lawfully.
You must not:
Use the website for fraudulent, abusive, or unlawful purposes
Attempt to interfere with the security, operation, or availability of the website
Attempt to access accounts, systems, customer data, or restricted areas that do not belong to you
Submit false, misleading, abusive, spammy, harmful, or unlawful information
Use automated tools to scrape, copy, overload, or misuse the website
Copy, reproduce, redistribute, or commercially exploit website content without permission
Misuse contact forms, guestbook features, support routes, codes, offers, or account features
Meta Cortex reserves the right to restrict access to the website, suspend accounts, cancel orders, remove content, block submissions, or take other reasonable action where misuse is suspected.
3. Products and Product Information
We make reasonable efforts to display products, descriptions, colours, sizing, pricing, availability, and product information accurately.
However, product images are for guidance only. Colours may appear differently depending on your screen, device, lighting, browser, and display settings.
Some images may be mockups, staged promotional images, model images, generated visual material, or other illustrative product imagery. These images are intended to show the general appearance, mood, or presentation of a product and may not represent exact scale, fit, colour, texture, or final print output.
Because many products are printed to order, slight variations may occur between mockups, preview images, promotional images, and final printed items.
Product descriptions, size guides, product options, materials, fulfilment details, and checkout information should be reviewed carefully before placing an order.
4. Product Availability
Products may be changed, withdrawn, limited, or discontinued at any time without notice.
Archive collections, limited releases, offers, hidden products, special product collections, and time-limited features may only be available for a limited period.
Adding an item to your basket does not reserve it or guarantee availability. Availability is only confirmed once checkout has been completed and an order confirmation has been issued.
5. Pricing
Prices are shown in GBP unless otherwise stated.
Prices may change at any time. The price charged will be the price displayed at checkout when your order is placed.
Discounts, archive pricing, promotional offers, codes, rewards, and access-based offers may be changed, withdrawn, limited, refused, or cancelled if misused.
If a pricing error is discovered after an order is placed, Meta Cortex may contact you to confirm whether you wish to proceed at the correct price, or may cancel and refund the order.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is accepted once payment has been successfully completed and an order confirmation has been issued.
Meta Cortex reserves the right to refuse, cancel, or refund an order if:
The product is unavailable
There is a pricing, product information, or technical error
Payment is not authorised
Fraud, abuse, or misuse is suspected
The order contains incorrect or incomplete information
Fulfilment is not possible for technical, logistical, supply, or delivery reasons
The order breaches these Terms & Conditions
If an order is cancelled after payment has been taken, a refund will be issued using the original payment method where possible.
7. Archive File Collections, Bundles, and Special Products
Meta Cortex may offer archive collections, bundle-style products, limited collections, special releases, or products with multiple included items.
Archive products may contain multiple products, sizes, options, or manually assembled fulfilment requirements.
Some archive orders may need to be processed manually before fulfilment. This means they may take longer to prepare than standard single-product orders.
Archive collections and special products may be available for a limited time only. Once removed, expired, or discontinued, they may not be available again unless Meta Cortex chooses to relist or reissue them.
8. Payment
Payments are processed securely through third-party payment providers, including WooPayments, Stripe, and PayPal.
Meta Cortex does not store your full credit card, debit card, or payment account details on this website.
Payment information is transmitted securely to your selected payment provider and processed according to that provider’s own terms, security measures, and privacy policy.
Orders will not usually be processed until payment has been successfully authorised or completed.
9. Printing and Fulfilment
Many Meta Cortex products are printed to order. This means production usually begins after your order is placed.
Printing and fulfilment may be handled by third-party fulfilment partners such as Printful. To fulfil your order, relevant order and delivery details may be shared with those partners.
Production times are estimates and may vary during busy periods, holidays, supplier delays, stock issues, fulfilment issues, or unexpected technical problems.
Some orders, including archive products or mixed-product orders, may require manual fulfilment handling before production or dispatch.
10. Shipping and Delivery
Shipping times vary depending on destination, product type, fulfilment location, stock availability, production time, and delivery service.
Estimated delivery dates and delivery times are provided as guidance only and are not guaranteed unless explicitly stated.
Mixed orders, archive orders, or orders containing products fulfilled from different locations may arrive in separate packages or at different times.
Meta Cortex is not responsible for delays caused by postal services, couriers, customs, incorrect delivery details, severe weather, local disruptions, fulfilment delays, supply issues, or events outside reasonable control.
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact Meta Cortex as soon as possible. Once an order has entered production or dispatch, address changes may not be possible.
11. Customs, Duties, and Import Charges
International orders may be subject to customs fees, import duties, taxes, or handling charges.
These charges are set by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Meta Cortex is not responsible for delays caused by customs processing or import procedures.
12. Cancellations and Order Changes
If you need to cancel or amend an order, please contact Meta Cortex as soon as possible and ideally within 24 hours of purchase.
Many products sold through Meta Cortex are printed to order, and production may begin shortly after an order is placed. Once an order has entered production, it may not be possible to cancel, amend, or stop the order before dispatch.
Where cancellation rights apply by law, those rights are not affected by this policy.
13. Right to Cancel
If you are a consumer buying online, you may have a legal right to cancel your order within 14 days after receiving your goods.
If this right applies, you then usually have a further 14 days to return the goods after telling Meta Cortex that you wish to cancel.
Some goods may be excluded from the right to cancel, including goods that are made to your specifications or are clearly personalised.
Because Meta Cortex products may be printed to order, personalised, customised, limited, or specially fulfilled, cancellation rights may vary depending on the product and the circumstances of the order.
To request a cancellation or return, please contact Meta Cortex through the contact or support options provided on this website.
This section does not affect your statutory rights.
14. Returns, Refunds, and Replacements
Returns, refunds, replacements, and order issue enquiries should be raised as soon as possible and ideally within 30 days of receiving your order.
If your item arrives damaged, defective, incorrect, or with a production issue, please contact Meta Cortex with your order details and clear photos of the issue. Where a fault or fulfilment error is confirmed, a replacement, refund, or other appropriate remedy may be offered.
If you wish to return an item because you have changed your mind, please contact Meta Cortex before sending anything back.
Returned items must usually be unused, unworn, unwashed, and in a resaleable condition unless the item is faulty.
Return shipping costs may be the responsibility of the customer unless the item is faulty, incorrect, or otherwise required by law.
Refunds will normally be issued to the original payment method where possible.
This does not affect your statutory rights.
15. Wrong Size or Change of Mind
Please check size guides, product details, colours, and product options carefully before ordering.
If you order the wrong size or change your mind, contact Meta Cortex and we will advise what options may be available.
Because many products are printed to order, exchanges for size, colour, or preference may not always be possible unless required by law or specifically offered as part of a promotion or policy.
This does not affect your statutory rights.
16. Faulty, Damaged, or Incorrect Items
If an item arrives faulty, damaged, incorrect, or significantly different from the product description, please contact Meta Cortex as soon as possible.
You may be asked to provide your order number, photographs, packaging details, and a description of the issue so that the problem can be assessed.
Where a fault, damage, production error, or fulfilment error is confirmed, Meta Cortex may offer a replacement, refund, repair, or other appropriate solution depending on the circumstances.
This does not affect your statutory rights.
17. Customer Accounts
You may create an account on this website to access order history, saved details, customer features, Central Terminal features, archive access, support routes, codes, offers, or other account-based functions.
You are responsible for keeping your login details secure.
You must not share, sell, misuse, transfer, or attempt to access another person’s account.
Meta Cortex may suspend, restrict, or remove accounts that are used abusively, fraudulently, unlawfully, or in breach of these Terms & Conditions.
18. Central Terminal, Codes, Rewards, and Access Features
Meta Cortex may offer customer features such as Central Terminal access, support routes, codes, rewards, archive access, special offers, discounts, previews, voting, hidden areas, account levels, or other site features.
These features may be limited, changed, withdrawn, restricted, or removed at any time.
Codes and offers have no cash value unless explicitly stated.
Access to customer features does not guarantee continued availability of any specific product, offer, archive, reward, or site function.
Misuse of codes, accounts, offers, discounts, support routes, or site features may result in cancellation of access, refusal of orders, cancellation of orders, or account restriction.
19. Contact Forms and Support Routes
Meta Cortex may provide contact forms, support forms, priority support routes, Central Terminal support routes, or other ways to contact the store.
You agree not to misuse these systems by submitting spam, abusive messages, false information, malicious content, or unrelated promotional material.
Meta Cortex aims to respond to genuine enquiries within a reasonable time, but response times are not guaranteed.
Support routes are provided to help with order issues, product questions, account issues, and relevant enquiries. They are not intended for abusive, unlawful, or automated submissions.
20. Guestbook, Reviews, Comments, and User-Submitted Content
Some areas of the website may allow users to submit content, such as guestbook entries, messages, reviews, comments, support requests, or account information.
By submitting content, you agree that it must not be unlawful, abusive, defamatory, threatening, hateful, spammy, misleading, obscene, malicious, or infringing on the rights of others.
You must not submit private personal information about other people without permission.
Meta Cortex may edit, reject, hide, remove, or moderate user-submitted content at its discretion.
You remain responsible for the content you submit.
By submitting public-facing content, you grant Meta Cortex permission to display that content on the website in connection with the relevant feature.
21. Website Security and Anti-Spam Protection
Meta Cortex may use security tools, anti-spam systems, CAPTCHA-style protection, bot-detection tools, firewalls, logs, and other measures to protect the website, forms, accounts, checkout, and public-facing features.
This may include tools such as Cloudflare Turnstile or similar services.
If misuse, spam, fraud, abuse, or suspicious activity is detected, Meta Cortex may block submissions, restrict access, suspend accounts, refuse orders, or take other reasonable protective action.
22. Intellectual Property
All original Meta Cortex branding, website design, text, artwork, graphics, product designs, images, logos, layout, code, creative direction, and other original content are owned by Meta Cortex or used with appropriate permission.
You may not copy, reproduce, redistribute, resell, modify, scrape, upload, publish, or commercially exploit any website content or product artwork without permission.
Purchasing a product does not transfer ownership of any design, artwork, brand asset, website asset, or intellectual property.
23. Fan-Inspired Designs and Third-Party References
Meta Cortex designs are created as original fan-inspired artwork, references, parodies, homages, or creative reinterpretations.
Meta Cortex is an independent project and is not officially affiliated with, endorsed by, sponsored by, licensed by, or connected to any film studio, television network, game publisher, rights holder, brand, celebrity, or franchise unless explicitly stated.
All third-party names, references, characters, titles, trademarks, copyrights, and related intellectual property remain the property of their respective owners.
Any third-party references are used for descriptive, contextual, referential, or creative purposes only.
24. Website Availability
Meta Cortex aims to keep the website available and functioning, but availability is not guaranteed.
The website may be unavailable temporarily due to maintenance, updates, technical issues, hosting problems, security work, plugin issues, fulfilment integrations, or circumstances outside reasonable control.
Meta Cortex may update, alter, remove, or suspend parts of the website at any time.
25. Third-Party Services and Links
This website may use or link to third-party services, including payment providers, fulfilment partners, form tools, security tools, email services, delivery services, plugins, or external websites.
Meta Cortex is not responsible for the content, policies, security, availability, or practices of third-party websites or services outside its control.
Your use of third-party services may be subject to their own terms and privacy policies.
26. Limitation of Liability
Meta Cortex is not liable for losses caused by:
Misuse of the website
Incorrect information provided by the customer
Delays caused by couriers, customs, fulfilment partners, suppliers, or delivery services
Temporary website downtime
Technical issues outside reasonable control
Security incidents caused by customer misuse or compromised login details
Events outside reasonable control
Losses that were not reasonably foreseeable
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
27. Privacy
Your personal information is handled according to the Meta Cortex Privacy Policy.
Please read the Privacy Policy to understand how your information is collected, used, stored, and shared.
28. Changes to These Terms
Meta Cortex may update these Terms & Conditions from time to time.
The latest version will be published on this page with an updated date.
By continuing to use the website after changes are posted, you agree to the updated Terms & Conditions.
29. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the country where you live.
30. Contact
If you have questions about these Terms & Conditions, please contact Meta Cortex through the contact or support options provided on this website.
Returns, Refunds, and Cancellations
If your order arrives damaged, faulty, incorrect, or with a production issue, please contact Meta Cortex as soon as possible with your order details and clear photos of the issue.
If you wish to cancel an order, return an item, or request a refund, please check the Returns and Refunds information on the Help page for the current process and contact route.
Nothing in the Help page, Terms & Conditions, or Returns information affects your statutory rights.
Shipping and Fulfilment
Meta Cortex products are usually printed to order. Production, fulfilment, and delivery times may vary depending on the product, destination, fulfilment location, and delivery service.
Some orders, including mixed-product orders or Archive orders, may arrive in separate packages or require additional manual processing before fulfilment.
For current delivery information, estimated fulfilment times, shipping notes, and related guidance, please see the Shipping and Fulfilment information on the Help page or refer to information during the checkout process.
Cookie Policy
Last updated: May 2026
This Cookie Policy explains how Meta Cortex uses cookies and similar technologies on this website.
Cookies are small files placed on your device when you visit a website. Similar technologies may include local storage, session storage, pixels, scripts, device signals, or other tools that store or access information on your device.
These technologies help websites function properly, remember certain choices, support basket and checkout features, keep accounts secure, protect forms from spam, improve performance, and understand how the site is being used.
1. How We Use Cookies
Meta Cortex may use cookies and similar technologies to:
Keep the website working correctly
Remember items added to your basket
Support checkout and payment processes
Keep you logged into your account
Support account-based features such as the Central Terminal
Remember basic preferences
Protect the website from spam, fraud, bots, abuse, and misuse
Support contact forms, support forms, guestbook features, and other interactive areas
Improve website performance and user experience
Understand how visitors use the website, where analytics tools are used
Store cookie consent or preference choices where applicable
2. Essential Cookies
Essential cookies are required for the website to function properly.
These may include cookies used for basket functionality, checkout, payment processing, account login, account security, form protection, anti-spam checks, website security, and website stability.
Without these cookies, parts of the website may not work correctly.
Essential cookies do not require consent where they are necessary to provide the website or services you have requested.
3. WooCommerce Store Cookies
This website uses WooCommerce to provide store, basket, checkout, order, and customer account functionality.
WooCommerce may use cookies such as:
woocommerce_cart_hash — helps detect when basket contents or basket data change.
woocommerce_items_in_cart — helps detect whether there are items in the basket.
wp_woocommerce_session_ — contains a unique customer/session code so the website can find basket data for that visitor.
These cookies are used to make the online store work properly. They support core shopping functions such as adding products to the basket, keeping basket contents available, and completing checkout.
4. Account and Login Cookies
If you create an account or log into the website, cookies may be used to keep you signed in, remember your session, and support account-based features.
This may include features such as order history, saved account details, addresses, customer access levels, the Central Terminal, support routes, archive features, codes, offers, and other account-based functions.
These cookies are used to provide account functionality and keep your account session secure.
5. Payment and Checkout Cookies
Payment providers such as WooPayments, Stripe, and PayPal may use cookies or similar technologies during checkout.
These technologies may be used to process payments securely, prevent fraud, authenticate payment methods, remember payment-related session information, and complete transactions.
These cookies and technologies are controlled by the relevant payment provider and may be subject to their own cookie, privacy, and security policies.
6. Form, Guestbook, Security, and Anti-Spam Technologies
Contact forms, support forms, Central Terminal support routes, guestbook features, account features, and other interactive areas of the website may use cookies or similar technologies to reduce spam, detect misuse, prevent automated submissions, and protect the website.
This may include form security checks, honeypot fields, submission timing checks, bot-detection tools, security logs, and third-party anti-spam services.
Meta Cortex currently uses Cloudflare Turnstile or similar protection tools to help confirm that form submissions are being made by genuine visitors rather than automated bots.
Cloudflare Turnstile may process technical information such as IP address, browser information, device information, interaction signals, and other security-related data needed to protect forms and public-facing features from spam or automated misuse.
7. Analytics Cookies
Meta Cortex may use analytics tools to understand how visitors use the website and to improve the site experience.
Analytics cookies may collect information such as pages visited, time spent on the site, device type, browser type, approximate location, referring pages, and general usage patterns.
Where analytics cookies are not essential, they will only be used where appropriate consent has been given.
If analytics tools are not active, analytics cookies may not be set.
8. Preference Cookies
Preference cookies may be used to remember choices you make on the website.
This may include cookie consent choices, display preferences, account-related preferences, or other settings that improve your experience.
Some preference cookies may be essential where they are needed to remember privacy or cookie choices.
9. Performance, Caching, and Website Stability
This website may use caching, performance, and stability tools to help pages load correctly and keep the website functioning reliably.
These tools may use cookies or similar technologies to support website performance, reduce server load, prevent errors, and maintain a consistent browsing experience.
Where these technologies are essential to the operation or security of the website, they may be used without prior consent.
10. Third-Party Cookies and Similar Technologies
Some third-party services used by this website may set their own cookies or use similar technologies.
This may include services such as:
Payment providers
Checkout and fraud-prevention services
Security and anti-spam tools
Form protection tools
Analytics services, where enabled
Embedded content, if used
Delivery, fulfilment, or technical service tools where relevant
Third-party cookies and similar technologies are controlled by the relevant third party and may be subject to their own policies.
11. Embedded Content
Pages on this website may sometimes include embedded content from other websites, such as videos, images, maps, social media content, or external tools.
Embedded content from other websites behaves in the same way as if you had visited that external website directly.
These third-party websites may collect data, use cookies, embed tracking, or monitor your interaction with the embedded content, especially if you are logged into an account with that third party.
Where possible, Meta Cortex aims to keep embedded third-party content limited and relevant.
12. Marketing Cookies
Meta Cortex does not sell your personal information to third-party marketers.
If marketing, advertising, retargeting, or similar non-essential cookies are used in the future, they will only be used where appropriate consent has been given.
You will be able to manage or withdraw consent for non-essential cookies where required.
13. Cookie Consent
Where required, this website may display a cookie notice or consent banner allowing you to manage non-essential cookies.
Essential cookies may be used without consent where they are necessary for the website to function or to provide services you have requested.
Non-essential cookies, such as certain analytics or marketing cookies, will only be used where appropriate consent has been given.
Your cookie choices may be stored so that the website can remember your preferences.
14. Managing Cookies
You can control or delete cookies through your browser settings.
Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are placed on your device.
Please note that blocking essential cookies may prevent parts of the website from working properly, including basket, checkout, account login, payment, contact forms, support forms, guestbook features, and customer account features.
15. Changes to This Cookie Policy
This Cookie Policy may be updated from time to time to reflect changes in the website, services, cookies, third-party tools, or legal requirements.
The latest version will be posted on this page with an updated date.
16. Contact
If you have questions about this Cookie Policy or how cookies are used on this website, please contact Meta Cortex through the contact or support options provided on this website.
Contact and Data Requests
If you have a question about how your personal information is collected, used, stored, or shared by Meta Cortex, you can contact us through the contact or support options provided on this website.
You may also contact Meta Cortex to make a request relating to your personal information.
This may include requests to:
- Access the personal information held about you
- Correct inaccurate or incomplete personal information
- Request deletion of personal information in certain circumstances
- Restrict or object to certain uses of your personal information
- Request a copy of your personal information in a portable format, where applicable
- Withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances, including whether information needs to be retained for legal, tax, accounting, fraud prevention, security, or order fulfilment reasons.
To help process your request, please include enough information to identify your account, order, or previous interaction with Meta Cortex. This may include your name, email address, order number, account username, or other relevant details.
For security reasons, additional verification may be required before personal information is disclosed, amended, or deleted.
Meta Cortex will aim to respond to valid data requests within the timescales required by applicable data protection law.
IP and Rights Holder Requests
Meta Cortex creates original fan-inspired designs, references, and artwork. However, if you are a rights holder or authorised representative and believe that any content, product, artwork, image, text, listing, or design on this website infringes your intellectual property rights, you can submit a takedown or rights enquiry through the contact options provided on this website.
To help review the request properly, please include the following information where possible:
- Your name and contact details
- The organisation, rights holder, or brand you represent, if applicable
- Confirmation that you are the rights holder or authorised to act on behalf of the rights holder
- A clear description of the work, mark, design, or right you believe has been infringed
- The specific URL, product, page, image, text, listing, or design on Meta Cortex that your request relates to
- A short explanation of the issue
- Any supporting evidence or reference material that helps identify the rights involved
Meta Cortex will review takedown and intellectual property requests in good faith. Where appropriate, content, products, or listings may be edited, disabled, removed, or otherwise restricted while the matter is reviewed.
Any temporary action taken during review is taken without admission of liability.
Submitting a takedown request does not automatically mean that the content will be removed permanently. Meta Cortex may ask for further information where a request is unclear, incomplete, cannot be verified, or does not provide enough information to identify the issue.
False, misleading, abusive, automated, or bad-faith takedown requests may be rejected.